1. Service Standards & Safety

We provide industrial-standard cleaning across Leicestershire. While we strive for punctuality, arrival times are approximate.

• Conduct: We reserve the right to terminate service immediately if our operatives face harassment or unsafe conditions. No refunds apply in these cases.
• Access: Customers must provide access within 30 minutes of the scheduled time. A lockout fee of up to 50% of the booking value may apply.
• Utilities: Electricity and hot water must be functional for the service to be performed.

2. Pricing & Payments

Quotations are based on average property conditions.

• Payment: Full payment is due upon the team’s arrival, prior to starting the service.
• Extra Charges: Parking, congestion charges, and tolls are the responsibility of the customer.
• Adjustments: Final pricing may be adjusted if the scope of work (e.g., property size or condition) differs from the booking details.

3. Specialist Service Terms

3.1 End of Tenancy & Deep Cleaning

Properties must be free of occupants and personal belongings for End of Tenancy cleans. Internal cupboard cleaning requires the customer to empty them beforehand.

3.2 Carpet & Upholstery

We use high-power steam extraction. However, we are not liable for shrinkage due to poor fitting, pre-existing wear, or manufacturer defects (e.g., color run). Natural pile carpets (wool/hessian) must be declared at booking.

3.3 After Builders Cleaning

Major construction must be finished. We cannot guarantee 100% removal of deeply set paint/plaster on sensitive surfaces unless booked as a separate specialist restoration service.

4. Cancellations & Satisfaction Guarantee

• Cancellations: Requests within 24 hours of the service date incur a 30% cancellation fee.
• Complaints: Must be submitted in writing with photographic evidence within 7 days.
• The “First Remedy” Rule: The customer agrees that the first remedy for any complaint is a free re-clean. If a re-clean is refused, the customer waives the right to a full refund and is eligible for a maximum 10% refund only.

5. Damage & Liability

We hold Public Liability Insurance up to £1,000,000.

• Reports of damage must be made within 48 hours.
• We are not liable for pre-existing damage, fragile items, or damage caused by customer-supplied materials.

6. Quality Assurance & Data

Operatives may take timestamped photos of work areas for quality assurance and dispute resolution. These are stored securely under our GDPR-compliant data policy.